Zammad/README.md

Zammad Reports (Flask)

Quickstart

• Create and activate venv (optional).
• Install deps: pip install -r requirements.txt
• Configure env variables (recommended):
  • ZAMMAD_URL=https://task.4mont.ru
  • ZAMMAD_TOKEN=your_token_here
• Run: python app.py

Environment

• FLASK_SECRET_KEY: optional, for sessions/flash.
• ZAMMAD_URL: base URL of Zammad (e.g. https://task.4mont.ru).
• ZAMMAD_TOKEN: personal access token with API rights.

Features

• Totals: total, open vs closed.
• Grouping: by agent (owner), by group, by state, by priority.
• Trend: tickets per day in range.
• HTML charts (bar/line) with Chart.js + Bootstrap UI.
• JSON API: /api/report.json aggregates everything for the period.